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Terms of Use

Last Updated: May 17, 2026

Agreement to Terms

By accessing or using the mighty-mist website (mighty-mist.com) and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Services Description

mighty-mist provides professional assistance with Australian government benefit claims and social security applications. Our services include eligibility assessments, application preparation, claim submissions, appeal assistance, and ongoing benefit management.

Nature of Services

We provide administrative and consultancy services to assist with benefit claims. We are not legal practitioners and do not provide legal advice. Our services do not guarantee approval of any benefit claim, as final decisions rest with government agencies.

Eligibility to Use Services

You must be at least 18 years of age to use our services independently. If you are under 18, a parent or legal guardian must engage our services on your behalf.

User Obligations

When using our services, you agree to:

  • Provide accurate, complete, and truthful information
  • Update information promptly when circumstances change
  • Respond to our requests for additional documentation in a timely manner
  • Disclose all relevant facts that may affect benefit eligibility
  • Notify us immediately of any errors in submitted applications
  • Comply with all applicable laws and regulations

Prohibited Activities

You must not:

  • Provide false or misleading information
  • Attempt to defraud government agencies or our company
  • Use our services for any unlawful purpose
  • Interfere with the proper functioning of our website
  • Attempt to gain unauthorized access to our systems
  • Copy, reproduce, or distribute our content without permission

Fees and Payment

Service fees are clearly displayed on our website and confirmed before service commencement. Payment terms:

  • Fees are fixed and specified for each service type
  • Payment may be required upfront or in accordance with agreed payment plans
  • All fees are in Australian Dollars (AUD) unless otherwise stated
  • Prices are subject to change; you will be charged the price in effect when you engage our services

Refund Policy

Refunds are provided in limited circumstances:

  • If we fail to deliver the agreed service
  • If a claim is rejected due to our error (not changed circumstances or incomplete disclosure by you)
  • As outlined in our service-specific guarantee provisions

Refunds are not provided for:

  • Claims rejected due to ineligibility, changed circumstances, or incomplete information provided by you
  • Services already substantially performed
  • Change of mind after service commencement

Intellectual Property

All content on the mighty-mist website, including text, graphics, logos, images, and software, is the property of mighty-mist or its licensors and is protected by Australian and international copyright laws.

You may view and print content for personal use only. You may not modify, reproduce, distribute, or commercially exploit any content without our written permission.

Limitation of Liability

To the fullest extent permitted by Australian law:

  • We do not guarantee that any benefit claim will be approved
  • We are not liable for decisions made by government agencies
  • We are not responsible for delays in processing caused by government agencies
  • Our liability is limited to the fees paid for the specific service in question
  • We are not liable for indirect, consequential, or incidental damages

Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law or other applicable laws that cannot be excluded.

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind. We do not warrant that:

  • The website will be uninterrupted or error-free
  • Defects will be corrected
  • The website is free from viruses or harmful components
  • Information on the website is complete, accurate, or current

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Links are provided for convenience and do not constitute endorsement.

Confidentiality

We maintain strict confidentiality of client information in accordance with our Privacy Policy and professional obligations. However, we may disclose information:

  • To government agencies as part of benefit claim processes
  • When required by law or legal process
  • To service providers assisting with our operations (under confidentiality obligations)
  • With your explicit consent

Termination

We reserve the right to suspend or terminate your access to our services if:

  • You breach these Terms of Use
  • You provide false or misleading information
  • You engage in fraudulent activity
  • You fail to pay fees when due
  • Continuing the service relationship would be unlawful

You may terminate our services at any time by providing written notice. Fees for services already performed remain payable.

Dispute Resolution

If a dispute arises, we encourage you to contact us first to seek an informal resolution. If the dispute cannot be resolved informally, either party may pursue formal dispute resolution through:

  • Mediation through an agreed mediator
  • The relevant consumer protection authority
  • Legal proceedings in the courts of Victoria, Australia

Governing Law

These Terms of Use are governed by the laws of Victoria, Australia. Any legal proceedings must be brought in the courts of Victoria, and you consent to the exclusive jurisdiction of those courts.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Changes to Terms

We may modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

For material changes affecting existing service agreements, we will provide notice and the changes will apply to services engaged after the notice period.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and mighty-mist regarding use of our services.

Contact Information

For questions about these Terms of Use, contact us at:

Email: [email protected]
Address: Level 12, 447 Collins Street, Melbourne VIC 3000, Australia

mighty-mist

Professional assistance with Australian government benefits and social security claims.

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