Contact Us

Email

[email protected]

We respond to all inquiries within 24 hours during business days.

Office Address

Level 12, 447 Collins Street
Melbourne VIC 3000
Australia

Walk-in consultations available by appointment only.

Working Hours

Monday - Friday: 9:00 AM - 5:30 PM AEST

Saturday: 10:00 AM - 2:00 PM AEST

Sunday: Closed

Email inquiries are monitored outside business hours for urgent matters.

Common Questions

How quickly can you start working on my claim?

We begin eligibility assessments within 24 hours of receiving your completed information. Application filing services typically commence within 48-72 hours.

Do I need to visit your office?

No. We handle everything remotely via email, secure file uploads, and phone consultations. In-person meetings are available if you prefer, but not required.

What if I'm not sure which service I need?

Contact us first. We'll ask a few questions about your situation and recommend the most appropriate service level. No obligation to proceed.

Can you guarantee my claim will be approved?

We cannot guarantee approval as final decisions rest with government agencies. However, our 87% first-time approval rate significantly exceeds the national average of 64%.

What information do I need to provide?

We'll send you a detailed checklist based on your chosen service. Generally includes identification, income details, asset information, and any relevant medical documentation.